Privacy at SpinBet

The SpinBet website runs on SSL (Secure Socket Layer) encryption technology, so what you send us, from login details to card numbers and scanned documents, travels encrypted. Your account sits behind your own login, and each player may hold only one personal account, which keeps your details tied to a single profile. Registration collects four details: name, birth date, home address and a contact email or phone number. Third party payments are not accepted, so every deposit and withdrawal stays in your own name, and account requests are taken by email only from the address you registered.

We ask for documents because no withdrawal is released until an account is verified. Identity is shown with a passport or a driver licence, both sides for a New Zealand licence. Address is shown with a utility bill, bank statement or signed contract no older than 90 days. Payment needs proof for every method you used in the past 6 months, and a card photo needs the cardholder name, expiry date and the opening 4 plus closing 6 digits. Paysafe vouchers are covered by their receipt (merchant, date, 16-digit code), Skrill by a screenshot taken in its own app. Large withdrawals can take up to 24 hours while our anti-fraud team confirms them.

Privacy and account questions go to [email protected], sent from your registered email address. Changing that address is strongly discouraged and only done on request from the old one. We may also call the number in your user account. If you think someone else has used your login, tell live chat straight away; it is open around the clock. Other ways to reach us are on the Contact SpinBet page.