Contact SpinBet

Live chat is the fastest way to contact SpinBet. It runs around the clock, and the replies come from real people rather than a script. Chat suits anything you want sorted now: a password reset email that never arrived, a bonus sitting as Pending in Rewards, or a deposit that has not shown in your balance yet. Card, Skrill and Paysafe deposits are usually instant, and in very rare cases they can take up to 24 hours. Chat can also tell you where a large withdrawal stands, since our anti-fraud team may need up to 24 hours to confirm it.

For anything account related, email [email protected] from your registered address. Writing from that address lets the team match the message to your account. The most common case is a change of email: we strongly discourage it, and when it is needed, the request has to come from your old address. Questions about verification documents can go the same way. Please note that we may also call the phone number provided in your user account, so keep it current. Email is also the better channel when you want a request on record, such as a question about your account details or documents you have already uploaded.

If gambling starts to feel like a problem, tell support. The team can put the account on pause while you get things in order and refer you to independent help. In New Zealand, the Gambling Helpline answers on 0800 654 655. Limits, time-outs and self exclusion can be set by you directly, as explained on the responsible gambling page. Support cannot lift a self exclusion on the spot: removal takes a minimum of 24 hours.